Accredited Microsoft Partner
SysMaterialRequest – Material Request ≠ Purchase Request
Fawaz was not looking for a standard warehouse solution.
The Challenge
Receiving, put-away and picking were driven by paper lists and manual data entry. Mis-picks were common, stock records were only as accurate as the last count and the warehouse could not scale with order volume.
Our role was to enable serial number and batch number tracking configure the Advanced Warehouse module, add a credit check at the release to warehouse step and build a delivery confirmation feature that sends the invoice soon as customer confirms through delivery confirmation portal.
The Business
Fawaz supplies and services a wide range of electro-mechanical equipment, from air-conditioning and refrigeration units to fire-fighting, security, ventilation and pump systems, much of it high-value and serialised. Thousands of items move in and out of the warehouse to customers, project sites and service teams, while returns and warranty claims flow back the other way. At this volume, running the warehouse on paper made it impossible to know exactly which unit went where, to process returns with confidence, or to control what left the building.
The objective was to give Fawaz full serial number traceability across the warehouse, without paperwork, and to add a final financial control before goods leave the building.
The Goal
Fawaz goal was clear: Eliminate manual steps, Enabled directed picking and track serial & batch numbers from inbound to outbound to run effecient warehouse operations.
The Strategy
Align AWMS module to FAWAZ business model
We enabled the Advanced Warehouse Management module with handheld mobile devices and built the controls around it.
We integrated credit control into the warehouse process, so finance runs a last credit check and gives the go-ahead before items leave the warehouse.
Track serials end to end
Serial numbers are scanned from the moment items enter the warehouse until they are shipped to the customer, replacing manual paperwork.
Returns verified instantly by serial number and origin, with vendor and manufacturer replacements handled quickly.
Enable proactive billing cycle
When a customer receives the shipment of the items they can confirm the receipt electronically through the Delivery confirmation platform. So billing can kick in right after the confirmation is received.
“Before SysBrilliance, our warehouse ran on paper lists and our stock figures were only as good as the last count. Today every receipt, put-away and pick is scanned and system-directed, and my team trusts the numbers they see on screen. We now handle far higher volumes with the same people, and peak season no longer means overtime and mis-picks.
SysBrilliance understood how a busy GCC distribution warehouse really works and delivered a solution our operators adopted from day one.
I highly recommend SysBrilliance to any organisation looking to elevate their warehouse process with a thoughtful and dependable team.”
Ahmed Adra
Cheif Operation Officer – Fawaz (UAE)
The Results
98% of manual inbound and outbound work eliminated
Fawaz moved from no serial visibility to full traceability, with stronger control over what enters or leaves the warehouse.
100% Tracabiltiy in serial & batch numbers
We reconfigured every serialised item to make it traceable from receipt to shipment, with no paperwork. All operations completed in the Warehouse management mobile app and reflected directly in Dynamics 365 Finance and Supply Chain.
100% Automation of billing upone customer delivery confirmation
After the sales team releases the items to-ship to warehouse the goods are released only after a final credit check from finance team. The customer can confirm
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