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Microsoft just launched its 2024 Release Wave 2 for Dynamics 365, Microsoft Power Platform, and Microsoft Copilot With this deployment, robust AI-driven capabilities are introduced to improve customer experiences, increase productivity, and optimise business operations. Here’s what you need to know.

AI-Powered Copilot: Your Smart Business Assistant

Every month, 2.1 million users engage with Copilot across Microsoft apps. Companies like PayPal, HP, and McKinsey use Copilot to save time, drive productivity, and maintain high standards for security and privacy. Here’s why it’s a game-changer:

  • Copilot Studio: Build and manage AI agents tailored to your business needs.
  • Automated Agents: These agents can perform routine tasks, like lead generation, order processing, and supply chain management. This frees up time for teams to focus on more strategic work.

At the event, Microsoft showed how businesses can use Copilot and these agents to automate workflows and boost efficiency.

 

Enhancing Customer Experiences with Dynamics 365

2024 Release Wave 2 brings powerful updates to Dynamics 365’s customer experience tools. These new features help teams deliver more personalised, efficient service. Some standout features include:

  • Multilingual Bots in Dynamics 365 Customer Service that speak multiple languages.
  • AI-Generated Prompts for faster responses in customer conversations.
  • In-Line Email Functionality to streamline communication.

For instance, Lynk & Co, an innovative car company, has used these tools to cut down customer wait times and speed up case resolutions. Their sales teams are more connected to customer service, making it easier to share data and improve customer satisfaction.

Dynamics 365 ERP: Making Business Operations Smarter and Faster

Microsoft Dynamics 365 ERP is stepping into the future with autonomous capabilities. These tools aim to automate routine tasks, freeing teams to focus on strategic decisions. Here are a few highlights:

  • Account Reconciliation Agent in Dynamics 365 Finance, which automatically identifies discrepancies, saving finance teams hours of manual work.
  • Automated Bank Reconciliation for faster, error-free month-end closings.

Lifetime Products, a global outdoor goods company, uses these features to speed up their finance operations across different entities, improving both accuracy and efficiency.

Microsoft Power Platform and Copilot Studio: Streamlining Processes with AI

Microsoft Power Platform continues to expand, making app development and automation easier. With Copilot Studio, users can automate complex workflows quickly and easily. Here’s how it’s helping businesses:

  • Automated Invoice Management: AIS, an IT service provider, uses Microsoft Power Automate to simplify their invoice approval processes, reducing the need for manual inputs.

Microsoft 365 Copilot for Sales, Service, and Finance: Transforming Workflows

Microsoft 365 Copilot now offers enhanced features across Sales, Service, and Finance. This AI-driven tool can help teams:

  • Prioritize Leads: Schneider Electric’s sales team uses Copilot’s Lead Intelligence Agent to focus on high-potential customers, driving revenue growth.
  • Automate Sales Research: Lumen reported a 94% reduction in research time thanks to Copilot. 

These improvements let employees focus on high-value tasks, reducing manual work and driving overall productivity.

 

Microsoft’s latest updates are setting a new standard for business efficiency and AI-driven automation. Whether you’re in customer service, sales, finance, or operations, these new tools empower teams to work smarter, save time, and deliver better results.

Explore the full release plans for Dynamics 365, Microsoft Power Platform, and Microsoft Copilot to see how these innovations can elevate your business.

Link: https://releaseplans.microsoft.com/en-US/?app=Power+Apps